Privacy Policy

1. Introduction

Welcome to ETS Foods. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Delivery address and billing information
• Order history and preferences
• Account credentials (username and encrypted password)
• Payment information (processed securely through third-party payment processors)

Non-Personal Information

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your food orders
• Customer Service: To respond to inquiries and provide support
• Account Management: To maintain and manage your user account
• Communication: To send order confirmations, updates, and promotional materials (with consent)
• Website Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our business (delivery services, payment processors)
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication measures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable social media features

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing under certain circumstances

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Generally, we retain account information for the duration of your account plus 3 years after closure, and transaction records for 7 years for tax and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our homepage

11. Contact Us

12. Effective Date

This privacy policy is effective as of February 11, 2026, and applies to all information collected by ETS Foods on or after this date.