Terms and Conditions

1. Introduction and Acceptance

Welcome to ETS Foods! These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services. By accessing or using our platform, ordering our premium makhana products, or engaging with our services, you agree to be bound by these Terms.

2. About ETS Foods

ETS Foods is a premium makhana (fox nuts) brand based in Patna, Bihar, India. We specialize in sourcing, processing, and delivering high-quality makhana products directly from trusted Indian farms to customers across India and beyond.

Our Services Include:

• Online sales of premium makhana products
• Multiple flavor varieties (Savory/Spicy, Sweet Jaggery, Healthy/Special)
• Home delivery services
• Customer support and consultation
• Bulk ordering for businesses

3. Product Information and Availability

Product Descriptions

We strive to provide accurate descriptions, images, and specifications of our makhana products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

Pricing and Availability

• All prices are listed in Indian Rupees (₹) and are subject to change without notice
• Product availability is subject to stock and seasonal variations
• We reserve the right to limit quantities and discontinue products
• Special offers and discounts are time-limited and subject to terms

Product Quality Guarantee

Our makhana products are:

• 100% natural and hygienically processed
• Free from artificial preservatives and harmful chemicals
• Quality tested for freshness and purity
• Packed in food-grade, sealed packaging

4. Ordering and Payment

Order Process

• Orders can be placed through our website, mobile app, or phone
• All orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation will be sent via email or SMS

Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, RuPay)
• Digital Wallets (Paytm, PhonePe, Google Pay)
• Net Banking
• UPI Payments
• Cash on Delivery (where available)

5. Delivery and Shipping

Delivery Areas

We currently deliver to major cities across India. Delivery availability and charges may vary based on location.

Delivery Timeframes

• Same Day Delivery: Available in select areas (order before 2 PM)
• Next Day Delivery: Available in metro cities
• Standard Delivery: 2-5 business days for other locations
• Express Delivery: 1-3 business days (additional charges apply)

Shipping Charges

• Free delivery on orders above ₹500
• Standard shipping charges apply for orders below ₹500
• Express and same-day delivery charges as applicable

6. Returns and Refund Policy

Return Conditions

Due to the nature of food products, returns are accepted only in the following cases:

• Product received is damaged or defective
• Wrong product delivered
• Product past expiry date
• Quality issues (staleness, contamination)

Return Process

• Report issues within 24 hours of delivery
• Provide order details and photographic evidence
• Products must be in original packaging
• Return pickup will be arranged at no extra cost

Refund Policy

• Full refund for valid returns
• Refunds processed within 5-7 business days
• Amount credited to original payment method
• Replacement option available where applicable

7. User Responsibilities

Account Usage

• Provide accurate and complete information
• Keep login credentials secure and confidential
• Update account information as necessary
• Notify us of unauthorized account access

Prohibited Activities

You agree not to:

• Use our services for illegal or unauthorized purposes
• Interfere with or disrupt our website or servers
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Violate any applicable laws or regulations

8. Intellectual Property Rights

All content on our website, including but not limited to text, images, logos, product names, and designs, are the intellectual property of ETS Foods and are protected by applicable copyright and trademark laws.

• You may not reproduce, distribute, or modify our content without permission
• ETS Foods name and logo are registered trademarks
• Product images and descriptions are proprietary to ETS Foods
• Unauthorized use may result in legal action

9. Limitation of Liability

To the maximum extent permitted by law:

• ETS Foods shall not be liable for indirect, incidental, or consequential damages
• Our total liability is limited to the value of your order
• We are not responsible for delays due to circumstances beyond our control
• Food allergies and dietary restrictions are customer's responsibility

10. Force Majeure

ETS Foods shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, floods, or severe weather conditions
• Government regulations or restrictions
• Labor strikes or transportation disruptions
• Pandemic or health emergencies
• Technical failures or cyber attacks

11. Dispute Resolution

Governing Law

These Terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Patna, Bihar.

Dispute Resolution Process

• Step 1: Contact our customer service team
• Step 2: Formal complaint resolution process
• Step 3: Mediation through appropriate channels
• Step 4: Legal proceedings if necessary

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

• We collect minimal necessary information for order processing
• Your data is securely stored and never sold to third parties
• You have rights to access, correct, and delete your personal data
• We use cookies to improve your browsing experience

13. Modifications to Terms

ETS Foods reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes through:

• Email notifications to registered users
• Website announcements
• App notifications (where applicable)

Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Contact Information

15. Effective Date and Acknowledgment

These Terms and Conditions are effective as of February 11, 2026, and apply to all users of ETS Foods services from this date forward.

Thank you for choosing ETS Foods for your premium makhana needs. We look forward to serving you with quality products and excellent service!