Return & Refund Policy

1. Return Eligibility

• Returns are accepted only for damaged, defective, expired, or incorrect products.
• Food products must be unopened, unused, and in original packaging.
• Requests must be made within 24 hours of delivery.

2. Non-Returnable Items

• Products opened, used, or not in original condition.
• Items requested for return after 24 hours of delivery.
• Products purchased during special sales (unless damaged or incorrect).

3. Return Process

• Contact our support team at support@etsfoods.co.in or call +91 8981088343 within 24 hours of receiving your order.
• Provide your order ID, reason for return, and photos of the product/packaging.
• Our team will review your request and arrange a pickup if eligible.

4. Refund Policy

• Approved returns will be refunded in full to your original payment method.
• Refunds are processed within 5-7 business days after product pickup and inspection.
• For COD orders, refunds will be made via bank transfer or UPI.

5. Replacement Policy

• If you prefer, we can send a replacement for eligible returns instead of a refund.
• Replacement is subject to product availability.

6. Cancellation Policy

• Orders can be cancelled before they are shipped. Contact us as soon as possible for cancellation.
• Once shipped, orders cannot be cancelled and must follow the return process if eligible.

7. Contact Us

For any return, refund, or cancellation queries, please contact:

• Email: support@etsfoods.co.in
• Phone: +91 8981088343 / +91 9851588343
• Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM