ETSFoods – Bringing the Goodness of Pure Indian Makhana to Everyday Healthy Living
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+91 8981088343
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Return & Refund Policy
Last updated: February 11, 2026
1. Return Eligibility
Returns are accepted only for damaged, defective, expired, or incorrect products.
Food products must be unopened, unused, and in original packaging.
Requests must be made within 24 hours of delivery.
2. Non-Returnable Items
Products opened, used, or not in original condition.
Items requested for return after 24 hours of delivery.
Products purchased during special sales (unless damaged or incorrect).
3. Return Process
Contact our support team at
support@etsfoods.co.in
or call +91 8981088343 within 24 hours of receiving your order.
Provide your order ID, reason for return, and photos of the product/packaging.
Our team will review your request and arrange a pickup if eligible.
4. Refund Policy
Approved returns will be refunded in full to your original payment method.
Refunds are processed within 5-7 business days after product pickup and inspection.
For COD orders, refunds will be made via bank transfer or UPI.
5. Replacement Policy
If you prefer, we can send a replacement for eligible returns instead of a refund.
Replacement is subject to product availability.
6. Cancellation Policy
Orders can be cancelled before they are shipped. Contact us as soon as possible for cancellation.
Once shipped, orders cannot be cancelled and must follow the return process if eligible.
7. Contact Us
For any return, refund, or cancellation queries, please contact:
Email:
support@etsfoods.co.in
Phone: +91 8981088343 / +91 9851588343
Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM